| Predictable Monthly Fee – No Surprise Bills! |
✔️ |
✔️ |
| Contract Term |
Month-to-Month |
Month-to-Month |
| Tech Support for covered devices (7:30am-5:00pm M-F, emergencies outside of those hours) |
Unlimited Email & Phone |
Unlimited Email & Phone |
| On site visits when necessary (local customers) |
✔️ |
✔️ |
| VPN Firewall Router Included |
✔️ |
✔️ |
| Wired and wireless (including Guest Wi-Fi) network management |
✔️ |
✔️ |
| Daily scanning of your external firewall for open ports (potential vulnerabilities) |
✔️ |
✔️ |
| Proactive monitoring of Internet connection(s), including troubleshooting and contacting provider |
✔️ |
✔️ |
| Failover Internet service configuration and monitoring |
✔️ |
✔️ |
| Seamless connectivity of multiple locations |
✔️ |
✔️ |
| Management of contracts for Internet, Phone, and TV services |
✔️ |
✔️ |
| Web Filtering |
✔️ LAN Only |
✔️ LAN & Roaming Laptops |
| User Management |
|
✔️ |
| Desktop/Laptop Management |
|
✔️ |
| Server Management |
|
✔️ |
| Mobile Device Management |
|
✔️ |
| Email Service Management (Office 365 or Google Apps, service charged separately) |
|
✔️ |
| Server Backups – Local |
|
✔️ |
| Server Backups – Cloud-based |
|
✔️ |
| Windows security updates automatically applied and verified |
|
✔️ |
| 3rd party security updates automatically applied and verified (Java, Adobe Flash, Adobe Reader, Chrome, etc.) |
|
✔️ |
| Virus/malware/ransomware protection and remediation |
|
✔️ |
| Remote monitoring of all of your equipment to make sure it is running properly |
|
✔️ |
| Secure remote access to your computers for you and your employees (as desired) |
|
✔️ |
| “Least privilege” security policies |
|
✔️ |
| PCI/HIPAA/FINRA compliance policies |
|
✔️ |
| Asset Management / Budgeting worksheets |
|
✔️ |
| efaxing |
|
✔️ |
| Domain Name/DNS Management & Monitoring |
|
✔️ |
| WordPress website hosting, security updates & monitoring |
|
✔️ |
| Unlimited Voice over IP telephone service (charged per “line” instead of per device) |
Optional Add-On |
Optional Add-On |
| “Cloud” hosted servers available in our Fort Wayne Data Center |
Optional Add-On |
Optional Add-On |